For information about bed bugs, cockroaches, rodents, spiders and other pests, please visit the Illinois Department of Public Health's website.
Please note that the Champaign-Urbana Public Health District does not conduct inspections related to pests in residences or hotel rooms. Please see the FAQs below for information about pest problems in rental units, hotels or owner-occupied property.
I am a renter that lives in Urbana, Illinois. I have contacted my landlord multiple times about pests in my house/apartment, but nothing gets done. Is there anyone else I can contact?
If the issue has not been resolved by the landlord for an Urbana property, file a complaint with the Tenant Union at (217) 352-6220. They will inform you of your rights as a tenant. Afterward, you may file a complaint with the City of Urbana Building Safety & Code Division at (217) 384-2443.
What if I am a renter in Champaign, Illinois?
First, you must file a complaint with the Tenant Union at (217) 352-6220. They will inform you of your rights as a tenant. Then you may file a complaint with the City of Champaign Neighborhood Services Division at (217) 403-7070.
I am a renter that resides in Champaign County, but outside of Champaign-Urbana. Since my landlord won't fix the pest problem where I live, whom should I call?
File a complaint with the Tenant Union at (217) 352-6220. They will inform you of your rights as a tenant. Contact the town or village government where you live to find out if the landlord is violating any town or village codes. If you reside in the county outside of town/village limits, contact the Township Supervisor for your area.
There is a statewide set of rights and laws for tenants and landlords. Where do I find information?
Information is available on the State of Illinois Attorney General's website. See their document titled Landlord & Tenant Rights & Laws (English or Spanish).
I recently stayed in a hotel in Champaign or Urbana that had bed bugs or other pests. Where do I file a complaint?
Please contact the office at the hotel where you stayed. If the hotel is part of a chain, you should also consider contacting the hotel's corporate office or headquarters.
If the hotel you stayed at was in Urbana city limits and you'd like to file a hotel pest complaint with the City of Urbana, contact the Building Safety & Code Division at (217) 384-2443. Please note that the City of Champaign does not investigate complaints regarding pests in hotel rooms.
If the hotel offers food to the public and the pests were located in the food service area, you may contact our office at
(217) 373-7900. Please note that we do not investigate complaints about pests in hotel rooms.
I stayed in a hotel in Champaign County, but outside of Champaign-Urbana, that had bed bugs or other pests. Whom should I call to file a complaint?
Please contact the office at the hotel where you stayed. If the hotel is part of a chain, you should also consider contacting the hotel's corporate office or headquarters. Contact the town or village government where the hotel is located to find out if the hotel is violating any town or village codes. You may also contact the Township Supervisor for the area.
If the hotel offers food to the public and the pests were located in the food service area, you may contact our office at
(217) 363-3269. Please note that we do not investigate complaints about pests in hotel rooms.
I own my home. Is there a government agency that can help me with pest removal or costs associated with removal?
As the homeowner, the costs associated with removing pests from your home are your responsibility. It is recommended that you contact a licensed pest control operator for treatment.